Privacy Policy

 Privacy Policy 

Last Updated: April 2026

At Royalway Chauffeur, we believe that true luxury begins with peace of mind. While we take pride in getting you to your destination safely and punctually, we are equally committed to protecting the personal information you share with us.

This policy explains how we collect, use, and safeguard your data in accordance with the laws of the Kingdom of Saudi Arabia.

1. Information We Collect

To provide a seamless chauffeur experience, we need to collect a few details from you. We only ask for what is strictly necessary:

  • Identity Information: Your name and, in some cases, a copy of your ID or passport (for security or corporate bookings).
  • Contact Details: Your phone number and email address so we can send booking confirmations and updates.
  • Trip Details: Pickup and drop-off locations, flight numbers (for airport transfers), and specific timing.

  • Payment Information: Transaction details to process your booking securely. We do not store full credit card numbers on our local servers.
  • Preferences: Any special requests, such as child seats or specific vehicle temperatures, to make your journey more comfortable.

2. Why We Need Your Data

We don't just collect data for the sake of it. We use your information to:

  • Complete your booking: Ensuring your chauffeur is at the right place at the right time.
  • Communicate with you: Sending your driver's details and arrival alerts.

  • Improve our service: Analyzing feedback to ensure our fleet and service meet the "Royalway" standard.

  • Legal Compliance: Meeting the regulatory requirements set by the Saudi Transport General Authority (TGA) and other local laws.

3. How We Protect Your Information

Your data is treated with the same level of care as our most premium vehicles. We implement robust technical and organizational security measures, including:

  • Encryption: Protecting data during transmission and storage.

  • Access Control: Only authorized staff who need your information to perform their jobs (like your assigned chauffeur or our dispatch team) can access it.
  • Local Hosting: In compliance with the PDPL, we prioritize storing and processing your data within the Kingdom of Saudi Arabia.

4. Sharing Your Information

We do not sell your personal data to third parties. We only share information with:

  • Our Chauffeurs: Only the details necessary to complete your ride.
  • Service Partners: Secure payment gateways and essential IT hosting providers.
  • Legal Authorities: Only when required by Saudi law or to protect the safety of our passengers and staff.

5. Your Rights (PDPL Compliance)

Under the Saudi Personal Data Protection Law, you have specific rights regarding your information:

  • Right to Know: You can ask us exactly what data we have about you and how we use it.
  • Right to Access: You can request a copy of your personal data.
  • Right to Correction: If any of your information is incorrect or outdated, you can ask us to fix it.
  • Right to Destruction: You can request that we delete your data when it is no longer needed for the purpose it was collected.

6. Cookies and Digital Tracking

Our website uses cookies to remember your preferences and ensure the booking platform works correctly. You can manage your cookie settings through your browser, though some features of our site may not function perfectly without them.

7. Contact Us

If you have any questions about this policy, or if you would like to exercise your data rights, please reach out to our team:

  • Email: bookme@royalwaychauffeur.com
  • Phone: +966 54 166 9171
  • Address: Hira Street, 35100, Jeddah, Saudi Arabia.